Route Mobile Limited launched Roubot (pronounced, ‘Roo-bot’), a customisable Artificial Intelligence/Machine Learning-based chatbot that drives conversations, facilitates lead generation, sales and timely issue resolution.
The chatbot can be created by businesses without writing any code and integrated across popular channels of communication, CRM systems and payment gateways.
The process is intuitive, consists of a drag-and-drop user interface and lets businesses integrate this customer engagement solution seamlessly and securely with CRM systems, payment gateways, and third-party messaging platforms like WhatsApp and Facebook Messenger.
Once the customised chatbot goes live, customers can engage with the business over a secure connection to get answers to their sales and support queries in real time.
“Our vision aims to deliver intuitive customer engagement experiences for our enterprises across theircustomer lifecycle. We are one step closer to achieving this vision with the launch of the chatbot. Our enterprise partners now have access to one of the fastest no-code chatbot flow builders that integrates with multiple payment gateways, CRMs and multiple platforms for seamless customer engagement and conversational experiences between enterprises and consumers while achieving much-needed operational and cost efficiencies,” said Rajdipkumar Gupta, Managing Director & Group CEO, Route Mobile.